Terms and Conditions of Accommodation
Updated 25 July 2026
These terms apply to direct booking enquiries and stays at Apartment Ivy. The website form is a non-binding enquiry and does not immediately create a reservation.
1. Service provider
Accommodation is provided by Jiřina Koleňáková, Company ID 73853453, registered at Kaplická 292, 381 01 Český Krumlov, Czech Republic, operator of Apartment Ivy. Contact: reservation@apartmentivy.cz, +420 602 423 135 or +420 721 174 936.
2. Enquiry and reservation
Submitting the form only requests an availability check. A reservation is created only after the operator confirms it in writing and the guest accepts the stated price, payment and cancellation terms. Until then, the dates are not bindingly held unless expressly stated otherwise.
3. Price and payment
The total price, included services, payment method and due date, and information about any local accommodation fee are provided before the reservation is confirmed. The guest must pay as stated in the confirmation.
4. Accommodation and occupancy
The apartment is intended for 1 to 4 guests; a fifth guest is possible only by prior express agreement. The number of guests must not exceed the number stated in the confirmed reservation.
5. Pets
Pets are not permitted in the accommodation. This applies throughout the stay unless the operator has confirmed in writing an exception required by mandatory law.
6. Cancellation and withdrawal
Specific cancellation terms are provided before confirmation and become part of the contract. For accommodation supplied on a specific date or during a specific period, the standard 14-day withdrawal right for distance contracts does not apply under Section 1837(j) of the Czech Civil Code.
7. Stay rules and liability
Guests must use the apartment properly, follow safety and fire instructions, avoid disturbing others and report damage or defects without delay. Guests are liable for damage caused by them or persons for whom they are responsible to the extent provided by law.
8. Defects and complaints
Any defect should be reported without undue delay so it can be remedied during the stay. Complaints may be submitted using the contact details above. Consumer complaints will be handled within 30 days unless a longer period is agreed.
9. Alternative dispute resolution
Consumers may apply for alternative dispute resolution to the Czech Trade Inspection Authority. The EU ODR platform was discontinued in 2025 and is therefore not linked.
10. Final provisions
The relationship is governed by Czech law, including the Civil Code provisions on accommodation contracts. Translations are provided for convenience; in case of conflict, the Czech version is used for interpretation without limiting mandatory consumer rights. Effective from 25 July 2026.